SPEAK TO PEOPLE
There is nothing so nice as a cheerful word of greeting.
SMILE TO PEOPLE
It takes 72 muscles to frown, only 14 to smile.
CALL PEOPLE BY NAME
The sweetest music to anyone’s ear is the sound of his or her name.
BE FRIENDLY AND HELPFUL
If I would have friends, I must be friendly.
I’ll speak and act with genuine pleasure.
BE GENUINELY INTERESTED IN PEOPLE
I can like everyone if I try.
BE GENEROUS WITH PRAISE BUT CAUTIOUS WITH CRITICISM
BE CONSIDERATE WITH OTHER’S FEELINGS
There are usually three sides to a controversy; mine, the other person’s, and the truth.
BE READY TO GIVE A SENSE OF HUMOR, A BIG DOSE OF PATIENCE AND A DASH OF HUMILITY
The reward is great.
BE ALERT TO GIVE QUALITY SERVICE
Here, we deal with human lives. A service delayed can be a service denied.